Senior Manager, Customer Partner Success

Ripple is hiring a Senior Manager for its London Customer Partner Success team, within Sales. The role maintains and grows the client base across Payments, Custody and Stablecoins, working with banks, large fintechs and asset managers.

Responsibilities

• Serve as the main contact for Ripple's most valued enterprise clients and address their business and service concerns.
• Manage relationships with large institutions, such as global and regional banks, large fintechs and asset managers.
• Focus on client retention, satisfaction and organic growth.
• Identify upsell and cross-sell opportunities aligned with Ripple's roadmap.
• Run structured business reviews and offer tailored solutions.
• Negotiate contractual and commercial terms.
• Represent Ripple at industry events when required.

What we are looking for

• 10+ years in account or relationship management in financial services.
• 3+ years in digital assets, payments or a related field.
• A track record of identifying commercial opportunities within established client bases.
• Deep understanding of blockchain and/or traditional financial services.
• Experience working with decision-makers at large financial institutions.
• Strong Salesforce knowledge; additional languages are an advantage.

Additional Information

London-based with flexible in-office days set by managers. Compensation is described as competitive salary, bonuses and equity; no figures stated.

Perks and Benefits

• Learning and professional development budget.
• Competitive salary, bonuses, equity, employee giving match and mobile phone stipend.
• Physical and mental healthcare, retirement, family support benefits and parental leave.
• R&R days, wellness reimbursement and a generous vacation policy.
• Catered lunches and social events.