Technical Support Engineer
Job Description
QuickNode's network services more than 10 billion requests per month. The Technical Support Engineer answers support requests, sets up local proxies to debug outgoing Web3 requests, and translates customer hardships into actionable items for the developer team. Every engineer rotates through customer support to stay close to customer pain points.
Responsibilities
- Answer and resolve technical support requests quickly
- Debug outgoing Web3/JSON-RPC requests via local proxy setups
- Translate recurring customer issues into actionable developer items
- Support customers using custom and off-the-shelf Web3 tooling
What we are looking for
- Strong troubleshooting and debugging skills
- Familiarity with Web3/JSON-RPC concepts
- Customer-facing communication skills
- Comfort working cross-functionally with engineering
Additional Information
Sourced via automated job-market scan on 2026-10-01; description summarized from the employer's own posting. Note: an older QuickNode Technical Support Engineer listing exists in this CMS from 2026-07 at a different application URL; this is a fresh posting, not an update to that one.
Keywords: Web3/JSON-RPC debugging, Customer support, Networking/proxy tooling, Troubleshooting, Blockchain infrastructure, Developer support
QuickNode
📍 Fort Lauderdale, FL (also Lisbon, Portugal)Visit Company WebsiteQuickNode is a cloud-based blockchain infrastructure company powering the Web3 ecosystem, serving more than 10 billion requests per month across dozens of chains. Backed by Tiger Global, Y Combinator, SoftBank, and Seven Seven Six Fund, it provides RPC nodes, APIs, and developer tooling to builders and enterprises.
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