Principal AI Engineer, Chatbot Development
Job Description
OKX is hiring a Principal AI Engineer to lead the architecture and deployment of large-scale, LLM-powered conversational chatbot systems serving enterprise and consumer use cases. This hands-on role focuses on building intelligent, autonomous chatbot systems operating in real-time crypto environments, owning end-to-end delivery of production-grade conversational AI platforms.
Responsibilities
- Lead design, development, and lifecycle management of conversational chatbot products for enterprise and consumer use cases
- Drive experimentation, simulations, and continuous learning pipelines for chatbot performance optimization
- Design multi-level intent routing, classifier training, and fallback strategies
- Build dialogue quality evaluation systems and drive automated bad-case discovery, A/B testing, and continuous iteration
What we are looking for
- PhD or Master's in CS, AI, ML or related field with at least 10 years of industry experience
- Deep understanding of industrial dialogue systems, orchestration layers, intent classification, and fallback strategies
- Proven experience deploying large-scale conversational products (B2B or B2C) in production
- Experience building structured dialogue evaluation frameworks (automatic metrics, LLM-as-judge, human review)
Additional Information
This Hong Kong/Singapore on-site posting is a companion to an existing OKX Chatbot Development role already tracked for the San Jose, CA location — OKX is running the same AI initiative across multiple regional hubs simultaneously.
Perks and Benefits
- Competitive total compensation package
- L&D programs and education subsidy
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
Keywords: LLM, Conversational AI, NLP, Intent Classification, A/B Testing, RAG
OKX
📍 Seychelles / GlobalVisit Company WebsiteOKX is one of the world's largest cryptocurrency exchanges and the developer of OKX Wallet, giving millions access to crypto trading and decentralized applications. Backed by its Proof of Reserves system, OKX serves both retail traders and hundreds of large institutions seeking access to global crypto markets, operating across Asia, Europe, and the Americas.
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