Client Operations Associate - New York

Copper, a leading provider of institutional digital asset infrastructure built on MPC-secured custody and its ClearLoop settlement network, is hiring a Client Operations Associate in New York to provide technical support to institutional clients. The team runs a 24/7 model on a 5-out-of-7-day shift rotation, including weekends.

Responsibilities

• Provide technical support to institutional clients, troubleshooting issues and managing queries
• Take ownership of incoming queries and manage client expectations under time pressure
• Gather client feedback and insights, relaying it to product development teams
• Stay current on industry trends to address client inquiries with expert guidance

What we are looking for

• Proven experience in a technical account management role, ideally in crypto or financial services
• Understanding of cryptocurrency technology, blockchain and digital assets
• Exceptional communication and problem-solving skills
• Desirable: FINRA Series 99 (Operations Professional Exam)

Additional Information

Hybrid role requiring commuting to Copper's New York office four days per week, with a rotating 5-out-of-7-day shift pattern including weekends.

Perks and Benefits

• 25 days annual leave plus local bank holidays, increasing with tenure
• Medical, optical and dental benefits, life insurance
• Commuter benefit programme