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Customer Success Manager (APAC)
Apply To This JobJob Description
BitGo's Customer Success Managers provide high-touch service to institutional clients and partners, helping them get full value from BitGo's products. This Singapore-based position covers client relationships across Asia-Pacific.
Responsibilities
- Act as a dedicated advisor to institutional clients
- Create tailored success plans with goals and KPIs
- Lead strategic business reviews with executive and technical stakeholders
- Work with Sales on renewals, upsells and growth
- Partner with Solutions Engineering on onboarding
- Monitor customer health and reduce churn
- Relay customer feedback to internal teams
What we are looking for
- 2+ years in account management or customer success in tech or financial services
- Experience managing portfolios of $1M+ ARR and driving renewals and expansion
- Strong analytical and communication skills
- Project management experience
- Familiarity with crypto, trading or digital asset custody is a plus
Perks and Benefits
- Competitive base salary, bonus and equity
- 100% company-paid health insurance for employees, partners and dependents
- Paid parental leave and paid vacation
- Free meals and snacks
The Company: BitGo
Institutional digital asset platform pioneering multi-signature custody and prime services.
Read more ->
BitGo is looking for
People working in
Sales >
Who specialize in
Sales & Account Management
With these skills
Customer success, Account management, Renewals, Institutional clients, Digital assets, Project management
Willing to work
Full-time
With an experience level
Mid-level
Equity option
Equity (amount not stated)
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